Would like to recommend a great service professional who is VERY good at his job – Ewan at Gramaphone. For a subject where words may often fail us, Ewan is most eloquent in understanding your musical tastes and thresholds. Evidently passionate, especially when asked to help recommend some music/artists, Ewan have also proven that many good artists do not have the budget for a good CD cover design.
Ewan has good knowledge of quite a wide range of music genres, which he’d demonstrated efficiently since several years ago at the Paragon outlet of Gramaphone where we’d first encountered he’s wonderful service & passion. Ewan impresses you with an intuitive feel for the right kind of music for the person/situation when words loses you. In fact, I believe he could even explore careers whereby he’d recommend the right sound for the visuals (movies, commercials, etc.).
Here you’d find his recent recommendations for 5pf (who Very Happily bought!), which included a sound not of the typical genres that 5pf favours (Robert Plant/Alisan Krauss). This is what I meant about Ewan’s talent in grasping your “vibe” and pushing the thresholds of your musical tastes.
If you find your experience searching for CDs with Ewan’s help as wonderful as we do, I implore you to spread the word. Of course, do let him know if you appreciate him, and most importantly feedback to their management on the impressive quality of the service professional Gramaphone has in their team.
We should play our part to motivate those who are fantastic at their jobs, shouldn’t we? =D
p.s. we do NOT work for Gramaphone, and are in NO way related to them in anyway!
Date & Time: 22 March 2008, Saturday; around 4pm
Location: The Cathay, Gramaphone music store, #01-21
the sad reality of the service retail world is that there are cases of good services being exampliified by the staff but company refuses to show their appreciation in them. its sad really.