It’s good to have a pleasant service experience, and one from a nation not too far off. Redzuan, a service professional at Prints Design, at the CitiLink Mall branch, is service to be proud of. He is attentive yet not intrusive, and warmly offered to help us find out the availability of a product at the other outlets.
Increasing number of service staff, particularly from Philippines and Nepal, does reflect Singaporeans’ dwindling considerations of service as a career. The afore-mentioned nationalities, at least, were reputed for their warm service and loyalty.
Perhaps what we really need is to offer more recognition and respect for all professions. And to invest in more staff, and better compensate them? Unsure of the latter, but TWG Cafe at Ion Orchard evidently had a high ratio of staff to guests, and business seems good. Hopefully this is the spark for the Singapore service industry…
